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newScale sponsors online community designed to foster and encourage the use of Service Catalog best practices. The new Open Source Service Catalog Community enables IT professionals to create and share example Service Catalog content, adopt service definition standards, and promote ITIL best practices.
newScale, Inc. is the leader in IT Service Catalog and Service Portfolio Management software solutions for Global 2000 companies, with more than one million users worldwide. newScale solutions enable IT organizations and managed service providers to catalog their portfolio of services, govern demand for services, manage delivery of services, and optimize service quality. newScale customers - including twenty percent of the Fortune 50 - benefit from increased operational efficiency, reduced costs, improved service levels, and greater IT/business alignment.
The Challenge
Faced with continued cost pressures, as well as growing business unit demand for new services and higher service levels, the IT organizations of most Global 2000 corporations are embarking on a fundamental transformation. IT executives must align their services with the needs of the business, improve internal customer satisfaction, and deploy standardized processes to achieve greater operational efficiency.
By focusing on standardization and process automation, IT leaders can drive down costs while still achieving a high level of service. The IT Service Catalog provides the foundation to:
The Solution
newScale saw the need for building an online community among IT professionals to share ideas and best practices for creating and implementing Service Catalogs. After researching the market for wiki platforms, they decided to build the community site on the JotSpot platform (subsequently acquired by Google), and contracted with CommunityXPerts™, a JotSpot certified solutions partner, to develop it.
The community site is designed as a way for IT practitioners to leverage best practices and proven examples as they get started with their Service Catalog initiatives - providing the cornerstone for improving IT-business alignment and transforming IT operations to a more service-centric model. Membership is free and open to everyone, to encourage cross-industry collaboration and an open dialogue among ITIL experts, practitioners, and novices. The Open source Service Catalog Community (www.servicecatalogs.com) hosts blogs authored by leading authorities in the Service Catalog industry, as well as discussion forums on relevant topics. Members are encouraged to post service offerings, articles, and resource information they have created to the site covering a wide variety of IT initiatives. These service offerings can be accessed and modified by other members in meeting their specific organizational requirements. The community site is also linked to a demo site where members can trial their own or other selected service offerings.
"There is a tremendous groundswell of interest in the concept of an IT Service Catalog, and recognition that this is now a "must have" for any IT organization," said Rodrigo Flores, newScale CTO and co-author of the new Service Catalog book. "The new Open Source Service Catalog Community provides an online destination to get Service Catalog questions answered and solicit practical, actionable advice from like-minded professionals and industry experts."
The Open Source Service Catalog Community is managed by an independent editorial board of ITIL experts, consultants, industry analysts, and practitioners. Members can submit service definitions and request review by other members of the community, and ask the editorial board for comments on their Service Catalog examples.
The Benefits
IT professionals have an open, accessible forum where they can collaborate and share ideas on best practices leading to increased internal customer satisfaction, improved IT-business alignment, improved service levels, and lower service delivery costs in their organizations.
newScale, Inc. is the leader in IT Service Catalog and Service Portfolio Management software solutions for Global 2000 companies, with more than one million users worldwide. newScale solutions enable IT organizations and managed service providers to catalog their portfolio of services, govern demand for services, manage delivery of services, and optimize service quality. newScale customers - including twenty percent of the Fortune 50 - benefit from increased operational efficiency, reduced costs, improved service levels, and greater IT/business alignment.
The Challenge
Faced with continued cost pressures, as well as growing business unit demand for new services and higher service levels, the IT organizations of most Global 2000 corporations are embarking on a fundamental transformation. IT executives must align their services with the needs of the business, improve internal customer satisfaction, and deploy standardized processes to achieve greater operational efficiency.
By focusing on standardization and process automation, IT leaders can drive down costs while still achieving a high level of service. The IT Service Catalog provides the foundation to:
- Define IT services and service level agreements (SLAs) that align with business needs.
- Manage service ordering processes and adapt to customer demand.
- Ensure efficient service delivery by automating fulfillment and monitoring service quality.
- Communicate the value that those services represent to the business.
The Solution
newScale saw the need for building an online community among IT professionals to share ideas and best practices for creating and implementing Service Catalogs. After researching the market for wiki platforms, they decided to build the community site on the JotSpot platform (subsequently acquired by Google), and contracted with CommunityXPerts™, a JotSpot certified solutions partner, to develop it.
The community site is designed as a way for IT practitioners to leverage best practices and proven examples as they get started with their Service Catalog initiatives - providing the cornerstone for improving IT-business alignment and transforming IT operations to a more service-centric model. Membership is free and open to everyone, to encourage cross-industry collaboration and an open dialogue among ITIL experts, practitioners, and novices. The Open source Service Catalog Community (www.servicecatalogs.com) hosts blogs authored by leading authorities in the Service Catalog industry, as well as discussion forums on relevant topics. Members are encouraged to post service offerings, articles, and resource information they have created to the site covering a wide variety of IT initiatives. These service offerings can be accessed and modified by other members in meeting their specific organizational requirements. The community site is also linked to a demo site where members can trial their own or other selected service offerings.
"There is a tremendous groundswell of interest in the concept of an IT Service Catalog, and recognition that this is now a "must have" for any IT organization," said Rodrigo Flores, newScale CTO and co-author of the new Service Catalog book. "The new Open Source Service Catalog Community provides an online destination to get Service Catalog questions answered and solicit practical, actionable advice from like-minded professionals and industry experts."
The Open Source Service Catalog Community is managed by an independent editorial board of ITIL experts, consultants, industry analysts, and practitioners. Members can submit service definitions and request review by other members of the community, and ask the editorial board for comments on their Service Catalog examples.
The Benefits
IT professionals have an open, accessible forum where they can collaborate and share ideas on best practices leading to increased internal customer satisfaction, improved IT-business alignment, improved service levels, and lower service delivery costs in their organizations.
